For orders over NZ$140, shipping within New Zealand is free.
For orders under NZ$140, shipping within New Zealand is NZ$6.90.
Please allow an estimated delivery time of 10 working days (items may take longer to get to you during busy periods and public holidays). Please be aware that disruptions to supply chains as a result of Covid-19, which are beyond Confitex’s control, may further impact and delay deliveries. We will do everything we can to get your products to you in a timely fashion.
Orders are sent via NZ Post tracked.
For deliveries to New Zealand, USA or UK and Europe please click the flag icon in our website footer to order from your local website.
Our deliveries arrive in discreet plain paper packaging or courier bags.
Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.
Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered.
Due to the intimate, personal nature of Confitex products, for hygiene reasons Confitex cannot offer returns or refunds. Confitex may, however, at its sole discretion, elect to accept a return or refund if the protective hygiene sticker has not been removed and/or reattached. Customers are strongly advised to check suitability and specifications of products before ordering.
In instances where Confitex agrees to exchange the product for another available style, size or absorbency, then with prior agreement the product needs to be returned to Confitex's warehouse (at the Customer’s cost) in its original pristine condition together with wash bag packaging and label within 30 days of delivery of your order.
In instances where, from time to time, products are offered on sale or at discounted prices, all products are final sale and may not be exchanged, returned or refunded for any reason.
For further information read our Frequently Asked Questions or Terms and Conditions.
If you have any queries about Confitex products or your order, please contact us at firstname.lastname@example.org.